Operations | Monitoring | ITSM | DevOps | Cloud

Monitor CAA Records with DNS Check

DNS Check now supports monitoring CAA records. A CAA record (Certification Authority Authorization record) tells public certificate authorities (CAs) which of them, if any, are allowed to issue TLS/SSL certificates for your domain. Public CAs have been required to honor these records since 2017, so CAA records act as an access control list for certificate issuance.

The Messy Truth About AI Data Management (And What to Do About It)

Data will always be unclean. It's just a matter of degree. I internalized that on day one of my master's program in data science, when a professor warned us that roughly 80% of our time would go to preprocessing and cleaning, not building models. Years later, as Principal Product Manager for AI, ML and Analytics at Ivanti, I've found the guidance holds up remarkably well in practice.

The Enterprise Buyer's Guide to Service Desk Automation Platforms

Here’s a story that plays out constantly in enterprise IT, and few people talk about afterward. A team runs an evaluation with multiple vendors using a structured scoring process. Then, they make their choice, but six months into deployment, the platform that excelled in every demo is now struggling with the actual environment. The IT leader who signed off is in a room with their CIO, trying to explain why the numbers fail to match the projections.

Dashboard Playlists: Cycle Through Dashboards in TV Mode

When we shipped TV mode, we heard almost immediately: “Great, but I have five dashboards and one screen.” A single dashboard on a wall display covers one view of your infrastructure. If you want to rotate between your network overview, database health, application metrics, and infrastructure summary, someone has to walk over and click, or you’re buying more screens. Dashboard playlists solve this.

What is the Mean Time to Resolution (MTTR)? Why It Matters and How to Resolve

How quickly can you restore service when an incident hits your system? Most IT teams are not slowed down by detecting incidents. The challenge starts after something breaks, when the goal is to bring services back online as quickly as possible. Modern systems are highly distributed. Alerts arrive from multiple tools, dependencies are complex, and it is often difficult to immediately understand what actually failed.

What Leading Engineering Teams Teach Us About Operational Truth

Modern operational environments are intricate ecosystems shaped by distributed architectures, accelerating change cycles, and a constant influx of telemetry. The complexity itself is not the issue. The issue is how teams construct understanding inside that complexity. After years of expansion across cloud, edge, third-party services, and internal modernization efforts, many organizations now have abundant data but limited confidence in the meanings behind it.