Operations | Monitoring | ITSM | DevOps | Cloud

Organizations striving to improve their operational efficiencies must know how to reduce MTTR as it plays a key role in today’s fiercely competitive business landscape. Customer satisfaction is a top priority for most businesses and late response to their queries or issues can have a negative impact. To track the response and resolution time, businesses measure their MTTR score. MTTR is a key metric that gives insight as to how much time an organization takes to resolve an incident or issue.

There are plenty of excellent platforms and tools available to fuel digital transformation. Increasingly, too, they’re a low-code or no-code solution: a suite of software that can build automation, analytics & applications from the ground up without extensive development skills. These tools level the playing field for businesses that want to automate unique processes, gather data and improve their customer and employee experiences.

In our last blog, we outlined why now is the perfect time for MSPs to embrace co-managed services and discussed why this approach represents a strategic leap forward for them in an era where adaptability and partnership are the keys to success.

The Datadog Service Catalog is a centralized hub of information around the performance, reliability, security, efficiency, and ownership of your distributed services. By using the Service Catalog, teams can eliminate knowledge silos and realize seamless DevSecOps workflows.

Government agencies and public sector organizations are a tantalizing hacker target. Cybercriminals go after public sector organizations because they hold confidential, often classified, information – the exact data state-sponsored and other criminal groups salivate over. The Cybersecurity and Infrastructure Security Agency, or CISA, along with the United States Computer Emergency Readiness Team, or CERT, have warned public sector IT of key threats.

The first step to making reliable IoT devices is understanding that they are inherently unreliable. They will never work 100% of the time. This is partially because we firmware engineers will never write perfect code. Even if we did, our devices need to operate through various networks and gateways, such as cellular modems, mobile phone Bluetooth applications, Wi-Fi routers, cloud backends, and more, and each of these may introduce unreliability.

At ScienceLogic, we’ve always believed in the power of innovation and the importance of customer satisfaction. We are excited to announce that we have been honored with the TrustRadius Best of Award in the AIOps category for 2023. This is a testament to our dedication to providing exceptional value, top-notch features, and building enduring relationships with our customers.