Operations | Monitoring | ITSM | DevOps | Cloud

The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.

In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.

With Rancher 2.5, the integrated Monitoring and Alerting system has been improved significantly and is now much more powerful and flexible. It is easier than ever to scrape your own workloads with Prometheus, to create custom dashboards in Grafana and to configure alerts and notification channels to your liking. In this Master Class, Rancher Field Engineer Bastian Hofmann will discuss these improvements and demo how you can customize the whole monitoring system to fit your needs.

We had to rethink our entire approach to message processing from the ground up. Leveraging Kafka as our message broker, we learned some powerful techniques for high-performance message ingestion

Today we will learn how to remotely monitor MySQL using Discovery Applications, in a simple and intuitive way.

When you’re new to an industry, you encounter a lot of new concepts. We tend to use a lot of jargon, the documentation may be written for someone more experienced in mind or rely on contextual knowledge of the rest of the space, and it often doesn’t explain the “why” for the tool. This can make it really difficult to get your feet underneath you in an unfamiliar landscape, especially for junior engineers.

In this Spotlight Session from Cherwell CLEAR 2020, Resolve VP of Global Sales Engineering Rob Kelsall explores how AIOps and automation can transform your entire incident management process by reducing alarm noise, correlating events, and automating resolution procedures without any human intervention.

'Dry Run' scripts are incredibly useful in the review and deployment processes for your database changes when you are using Flyway. Flyway deploys to 20+ database platforms

Distributed tracing is key to building and operating reliable services that make your customers happy. Traces pinpoint where failures occur and what causes poor performance. With tracing and observability, you can visualize the entire life cycle of service requests and discover hidden latency, errors, and optimization opportunities monitoring can’t show you. So why doesn’t everybody do it? Setting up tracing is notoriously difficult, but it doesn’t have to be. Honeycomb Instrumentation Engineer Paul Osman has the easy-breezy steps for you to get the tracing you deserve.