Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.

SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise

In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.

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Integration for Microsoft Teams Now Available!

Jun 27, 2024 By Dead Mans's Snitch In Dead Man's Snitch

If your team is on Microsoft Teams then it's time to team up with Dead Man's Snitch to bring our alerts out of your inbox and into your team's chat. Adding an alerting integration with Microsoft Teams should take only a minute or two. You can find step by step instructions in our Microsoft Teams documentation. Microsoft Teams joins our growing list of integrations from Slack to Mattermost to Opsgenie and beyond.

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Dead Man's Snitch

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ConnectWise PSA Integration

Jun 24, 2024 By Exoprise In Exoprise

In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration. The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.

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Exoprise

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Introduction to Service Watch Active Test

Jun 19, 2024 By Exoprise In Exoprise

In this video we walk you through an overview of Service Watch Active Test as well as the configuration and deployment process. Service Watch Active Test is an advanced feature of Service Watch that allows for lightweight network tests to be executed through Service Watch.

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Exoprise

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Introducing OnPage's Integration with Microsoft Teams

Jun 18, 2024 By Ritika Bramhe In OnPage

As OnPage continues to expand its suite of out-of-the-box integrations with popular tools, we are excited to announce the addition of another highly requested application to our arsenal **drumrolls please** Microsoft Teams. This new integration follows our successful launch of OnPage-Slack integration and meets the needs of many eager customers. In this blog post, we will explore the enhanced capabilities and benefits of this integration.

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OnPage

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Pagerly now available on Microsoft Teams - Manage Oncalls, Tickets and Incidents on MS Teams

Jun 10, 2024 By Pagerly In Pagerly

Manage Oncalls, Incidents on Microsoft Teams (Integrate Pagerduty, Opsgenie) Get Oncall Change Notifications within Microsoft Teams. Mention Current Oncall Automically in any conversation without switching applications.

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The Best Practices For Microsoft Teams Hybrid Meetings

Jun 10, 2024 By kfitzgibbon In Martello Technologies

Bad meetings in the age of hybrid aren’t just annoying, they’re a huge cost sink. They drop productivity, reduce employee happiness, and sometimes, in the worst cases, lead to missed business opportunities. All that can be avoided with the right approach to making hybrid work the right way. Here are the best practices for Teams hybrid meetings that you need to know.

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Martello Technologies

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5 Key Feature Updates In The New Teams Client And What They Mean For You

Jun 10, 2024 By kfitzgibbon In Martello Technologies

The Teams desktop client has been rebuilt to prioritize performance and offer a faster, more streamlined, and adaptable experience for users. It’s a fairly sizeable update and there’s a bunch of new features that are worth taking a look at but here are our top 5 and why they’re important for you.

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Martello Technologies

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Troubleshoot WiFi and Wireless Networking Issues Everywhere

Jun 4, 2024 By Simon Dion In Exoprise

In today's varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it's slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity.

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Exoprise

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Build Dashboards for Monitoring the Remote Workforce

Jun 3, 2024 By Stephen Killingsworth In Exoprise

Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that enable organizations to diagnose and fix network issues faster for their employees wherever they work.

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