The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.
Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?
Technology juggernauts–despite their larger staffs and budgets–still face the “cognitive load” for DevOps that many organizations deal with day-to-day. That’s what led Spotify to build Backstage, which supports DevOps and platform engineering practices for the creation of developer portals.
This Kubernetes Architecture series covers the main components used in Kubernetes and provides an introduction to Kubernetes architecture. After reading these blogs, you’ll have a much deeper understanding of the main reasons for choosing Kubernetes as well as the main components that are involved when you start running applications on Kubernetes. This blog series covers the following topics.
The Uptime.com Page Speed Check has arrived! 🚀 We’ve rebuilt our old Website Speed free test using the most up-to-date analytics, metrics, and auditing tools available to make sure that your websites are performing as expected, every single hour of every day. Keep reading to see exactly how our new Page Speed Check can take your website monitoring and observability to the next level.
As you know, having reliable checks is a cornerstone of synthetic monitoring. We don’t want false alarms, or worse, checks succeeding when things aren’t working. But sometimes, problems can be hard to identify because they only happen intermittently, or in certain situations. Similarly, monitoring results can be skewed by infrastructure issues, or network errors on the monitoring provider end, causing false alarms when there is actually no problem with the product.