Operations | Monitoring | ITSM | DevOps | Cloud

In this post, we’re going to talk about tips for securing the reliability of Loki’s write path (where Loki ingests logs). More succinctly, how can Loki ensure we don’t lose logs? This is a common starting point for those who have tried out the single binary Loki deployment and decided to build a more production-ready deployment. Now, let’s look at the two tools Loki uses to prevent log loss.

Everyone’s software crashes. As an engineer, you don’t feel your users’ frustration unless they reach out to customer support, write bad reviews, or tweet about it. This feedback is often lacking relevant information to resolve the issue. In some cases, you can re-engage with the customer, but that process is time-consuming and inefficient. Another option would be to examine the crash reports, but sometimes they don’t give sufficient insight to fix the problem.

Driving productivity of software development and delivery teams is critical for any organization. The six years of research by DevOps Research and Assessment (DORA) showcases the role easy-to-use tooling plays in driving this productivity and in turn a better work/life balance for the team. The research finds that highest performing teams are 1.5x more likely to have tools they consider easy to use.