Operations | Monitoring | ITSM | DevOps | Cloud

How much infrastructure for a domain or application can fail before the customer starts to notice? What about before your productivity is affected? The answer to these questions will help you fully utilize uptime monitoring. Here are just a few examples of services that can be monitored for better piece of mind.

Errors are expensive; they steal resources allocated for other things and potentially negatively impact revenue and user sentiment. And, for teams comprised of volunteers working in their spare time, errors can take weeks to triage and resolve. So, despite what Google might tell you, Sentry for Good is not merely a solution to your pet’s pesky pheromone problems (although it is clearly also that, if PetSmart’s Google results are any indication).

A while back, I wrote about how you can shave latency off every AWS SDK operation by enabling HTTP keep-alive, like this. It had the desired effect and I saw lots of people apply this technique in their projects. But it also resulted in the same 10 lines of code being copied and pasted everywhere! I began thinking about ways to distribute an optimized version of AWS SDK so everyone can benefit.

Tracing is one of the key tools that Honeycomb offers to make sense of data. Over the last few weeks, we’ve made a number of improvements to our tracing interface — and, put together, those changes let you think about traces in a whole new way! Tracing makes it easier to understand control flow within a distributed system. We render traces with waterfall diagrams, which capture the execution history of individual requests.

If tech support had a motto, it’d be reminiscent of Rule #4 of the Auvik Way: Even when it’s not your fault, it’s your problem. But sometimes, there are problems so bad you wouldn’t want to deal with them. We’ve rounded up 17 examples from the r/techsupportgore subreddit that are sure to send a palm to your face and a shiver down your spine: Plugging in your USB receiver with a hammer for that flush mounted look. from r/techsupportgore Good luck getting that one out.

In this blog series, we will cover how Fastly and Sumo Logic empower organizations to deliver best-in-class user experience. For the first installment, we take a closer look at Fastly CDN--what it is and how it works.

At Monitorama 2018, Engineering Manager Kale Stedman shared Demonware’s journey to assisted remediation, or as he likes to call it: “How my team nearly built an auto-remediation system before we realized we never actually wanted one in the first place.” In this post, I’ll recap Kale’s Monitorama talk, highlighting the key decisions that helped his team reduce daily alerts, fix underlying problems, and establish a more engaged Monitoring Team — including the steps the

Unlike traditional SQL databases, NoSQL databases, or “non-SQL” databases, do not store their data in tabular relations. Originally designed for modern web-scale databases, they have found widespread use in present-day big data and real-time web applications. Some of the most commonly used data structures include key-value, wide column, graph, and document stores.