Operations | Monitoring | ITSM | DevOps | Cloud

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and towards complete observability. The first step was tooling, and they learned quickly that trying to work with multiple solutions was not the answer.

If you’re writing software today, then you likely use a CI/CD pipeline to build and test your code before deploying it to production. Having a fast and efficient build pipeline saves you development time, shortens feedback loops, and helps you ship features faster. Conversely, slow and unreliable build pipelines are full of lost productivity and sadness.

An observability pipeline is a tool or process that centralizes data ingestion, transformation, correlation, and routing across a business. Production engineers across ITOps, Development, and Security teams use them to more efficiently and cost-effectively transform their telemetry data to drive critical decisions. Businesses of all sizes can enjoy several benefits and gain a significant competitive advantage by implementing an observability pipeline.

The market for enterprise observability solutions is growing in 2022, as organizations search for more effective ways to maintain security and oversight of increasingly complex and distributed IT systems. Traditional observability solutions like Splunk, Datadog and New Relic are still widely used by enterprises to analyze logs, metrics, and traces from their IT environments. But as enterprises generate increasing volumes of log data, two things tend to happen.

If you’re an engineer trying to fix real problems with your apps, looking at just one small part of the picture isn’t going to cut it. This is why Kentik is so focused on helping you understand what’s going on beyond single k8s instances, and it’s a big part of what network observability is all about. This was Kentik’s message at Kubecon 2022, which was a memorable event for us.