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The latest News and Information on Service Reliability Engineering and related technologies.

squadcast

Comparing the Top 5 On-Call Management Software Solutions in 2024

Mar 28, 2024 By Chitra Bisht In Squadcast
SRE and DevOps teams are the backbone of system uptime and reliability. But managing On-Call schedules, alerts, and communication during incidents can quickly turn resolution efforts into burnout. This blog explores the top On-Call management tools in 2024, designed to streamline Incident Response and keep your team ready for action.
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Giving Power Back To The Engineers: A Fireside Chat with MyFitnessPal

Mar 26, 2024 By Blameless In Blameless
The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.
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squadcast

Creating an Efficient IT Incident Management Plan: A Guide to Templates and Best Practices

Mar 22, 2024 By Vishal Padghan In Squadcast
In today's digitally-driven landscape, businesses rely heavily on their IT infrastructure to maintain operations smoothly. However, with this reliance comes the inevitability of encountering disruptions such as server outages, security breaches, or software malfunctions. Left unchecked, these incidents can have detrimental effects on productivity and revenue. This is where a well-designed Incident Management plan becomes indispensable.
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squadcast

SLOs and Customer Experience: Uniting Engineering Excellence with Customer Satisfaction

Mar 21, 2024 By Vishal Padghan In Squadcast
In the contemporary landscape of fast paced IT and Digital services, where every click, tap, or swipe represents a potential interaction with a customer, the importance of optimizing the customer experience cannot be overstated. Service Level Objectives (SLOs) stand at the intersection of engineering excellence and customer satisfaction, serving as the guiding principles that drive the delivery of exceptional digital experiences.
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squadcast

Amplify Your Response Team's Impact: Introducing Squadcast's Additional Responders

Mar 18, 2024 By Vishal Padghan In Squadcast
At Squadcast, we're continually striving to empower our users with the tools they need to handle incidents swiftly and effectively. Today, we're thrilled to announce the launch of our latest feature: Additional Responders. This feature marks a significant step forward in enhancing collaboration and coordination during incident response.
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rootly

Optimizing On-Call for Incident Management: Preventing Team Burnout with Rootly On-Call

Mar 18, 2024 By Tiffany Cox In Rootly
Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.
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zenduty

Bob Lee - Lead DevOps Engineer at Twingate

Mar 15, 2024 By Shubham Srivastava In Zenduty
I was out there in sunny Austin this February, speaking at Civo Navigate 2024. The event was jam packed with amazing talks, and it was great meeting so many people with long and fascinating careers in engineering and Site Reliability. I had the privilege of meeting Bob Lee, who currently leads DevOps at Twingate — a cloud-based service that provides secured remote access, and poised to replace VPNs.
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