Creating Schedules + Escalation Policies with Rootly On Call
Ashley walks you through how to create a schedule and escalation policy using Rootly On-Call, a modern on-call and incident management solution. rootly.com/on-call.
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The latest News and Information on Service Reliability Engineering and related technologies.
Rootly On-Call: On-Call Shadowing Feature
Shadowing experienced responders is one of the most effective ways for folks who are new to on-call to gain the confidence and knowledge to handle incidents independently. Traditionally, shadow rotations are cumbersome to set up, involving duplicating and editing an existing schedule. For Rootly On-Call users, setting up shadow rotations couldn’t be easier with our new native Shadowing feature. Here are a few highlights.
Beyond MTTR: 7 incident metrics that matter and 3 that don't
Pets.com was an online pet supply retailer founded in 1998, during the dot-com craze. In February 2000, it raised $83 million to go public based mainly on metrics like user acquisition, website traffic, and brand recognition. However, the profit margins were minimal and the marketing costs exorbitant, which led Pets.com to file for bankruptcy nine months after its IPO. The industry now recognizes these metrics as vanity metrics.
Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast
We're excited to share a significant improvement to our Jira integration aimed at enhancing your incident management workflow. With our latest update, you can now seamlessly sync notes between Jira tickets and Squadcast incidents. This bidirectional sync ensures that any comment added in one platform automatically appears in the other.
Monitoring Third Party Vendors as an Ops Engineer/SRE
Why should you monitor your third-party Cloud and SaaS vendors if you are in SRE/Ops? As part of an SRE team, your primary responsibility is ensuring the reliability of your applications. What makes you responsible for monitoring services that you don't even manage? Third-party services are just like yours - with SLAs. And outages happen, affecting you as well as many others who depend on them.
Convert OpenTelemetry Traces to Metrics using SpanMetrics Connector
What if your have already implemented tracing but lacks robust metrics capabilities? Enter SpanConnector: a tool that bridges this gap by converting trace data into actionable metrics. This post details the workings of SpanConnector, providing a guide on its configuration and implementation.
Think Data Warehouse, NOT Database.
The software monitoring world is broken because of a TSDB. We deserve a TSDW.
Automating SLO Management: Boost Efficiency, Accuracy, and Reliability
82% of organizations plan to increase their use of Service Level Objectives (SLOs), with 95% reporting that SLO adoption drives better business decisions, according to the Nobl9 2023 State of SLOs report. The traditional manual management of SLOs often results in inefficiencies and human errors, hindering productivity. Automating SLO management transforms these processes, enhancing accuracy and operational efficiency.
Squadcast leads the IT Alerting and Incident Management Landscape in G2's Summer 2024 Report
Squadcast shines bright this summer, securing an impressive 38 badges across 95 reports, showcasing our IT Alerting and Incident Management leadership.
Rootly Retrospectives Demo
Post-incident learning made effortless. Rootly automates the retrospective process with customizable templates based on industry best practices.