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The latest News and Information on Service Reliability Engineering and related technologies.

Learning is an iterative process #incidentmanagement #incidentresponse #sitereliabilityengineering

May 8, 2024 By Incident.io In Incident.io

In this clip, Viktor Stanchev explains why it's important to remember that learning is an iterative process. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.

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Incident.io

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It's better to declare incidents early #incidentmanagement #sitereliabilityengineering

May 8, 2024 By Incident.io In Incident.io

In this clip, Viktor Stanchev explains why it's better to declare incidents early rather than too late. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.

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Incident.io

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Elastic's RAG-based AI Assistant: Analyze application issues with LLMs and private GitHub issues

May 8, 2024 By Bahubali Shetti In Elastic

As an SRE, analyzing applications is more complex than ever. Not only do you have to ensure the application is running optimally to ensure great customer experiences, but you must also understand the inner workings in some cases to help troubleshoot. Analyzing issues in a production-based service is a team sport. It takes the SRE, DevOps, development, and support to get to the root cause and potentially remediate. If it's impacting, then it's even worse because there is a race against time.

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Elastic

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Remote Team Rotations: On-Call Across Timezones

May 3, 2024 By Jorge Lainfiesta In Rootly

Use the different timezones and varied needs of your team to schedule on-call rotations that make everyone happy.

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Rootly

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Back to the Future: The R-C-A of alerting

Apr 29, 2024 By Aditya Godbole In Last9

Dissecting the RCA of Alerting - Reliability, Correlations, Actionability.

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Last9

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Launching Alert Studio

Apr 24, 2024 By Aditya Godbole In Last9

Modern monitoring systems depend heavily on ‘Alerting’ to reduce the Mean Time to Detect (MTTD) faulty systems. But, alerting hasn’t evolved to meet the demands of modern architectures. We’re changing that with Alert Studio.

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Last9

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Bridging the IT-business comms gap comes down to this one word: Ask

Apr 24, 2024 By Leo Vasiliou In Catchpoint

A highlight of the SRE Report is the insightful analysis based on the organizational ranks of respondents. The 2023 installment exposed significant misalignment between practitioners and management in several key areas, including the benefits of AIOps, the challenge of tool sprawl, and attitudes towards blamelessness. While the 2024 SRE Report showed a rare consensus on the importance of monitoring external endpoints, it uncovered yet more ongoing differences. Let’s dive in.

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