Operations | Monitoring | ITSM | DevOps | Cloud

A wishlist of things that need to change in the world of software monitoring.

Traditional IT operations, with their waterfall processes and lengthy release cycles, can feel sluggish in today's business environment. This constant state of "catch-up" can lead to frustration for developers, ops staff, and business leaders alike. Developers struggle to see their innovative ideas come to life quickly. Operations teams scramble to deploy code that feels outdated before it even hits production. Business leaders see their growth potential hampered by slow IT delivery.

Winning Replit over by taming High Cardinality data and deprecating Thanos.

Automation cast a shadow over the future of work for many years. Generative AI (GenAI) is now the latest innovation stealing all the headlines, fueling countless debates and fears about machines taking over human jobs. However, our 2024 SRE Report offers a perspective that challenges this notion.

Feeling the pressure to constantly deliver new features? The struggle is real. But what if there was a way to measure your DevOps performance and transform your team into a release machine? This blog is all about DORA metrics, a data-driven framework to unlock DevOps agility. We'll explore what these metrics tell you, how to implement them, and ultimately, how to use them to turn your team into a release champion.

The relentless push in organizations can have unintended consequences, particularly for your On-Call engineers. One threat that can quickly erode their effectiveness is alert noise. When your On-Call engineers are bombarded by constant alerts (– genuine emergencies, false positives or redundant notifications) it creates a state of information overload, forcing them to constantly switch context and struggle to identify the critical issues amidst the din. The result?

Effective Incident Management is crucial for keeping your IT services reliable and available. Imagine having a tech stack that not only boosts performance but also cuts costs and reduces tool overload—sounds perfect, right? But finding that ideal mix of tools and best practices can feel overwhelming. Don’t worry, we’ve got you covered!

Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.