Operations | Monitoring | ITSM | DevOps | Cloud

Oh Dear has always been a desktop-first tool. If you checked your monitors on your phone, you'd get the full desktop layout squeezed into a tiny screen, with lots of horizontal scrolling and tiny tap targets. That's fixed now. Every page in the app works on mobile.

SQL Prompt's February releases focused on compatibility and stability, with a critical fix for SSMS 22.3 users and several features graduating from experimental to fully supported.

In microservices and cloud-native environments, vulnerabilities buried in transitive dependencies or runtime behaviors can go undetected for weeks. During that time, your attack surface keeps expanding and production systems remain exposed. The longer remediation is delayed, the greater the risk of exploitation, compliance failures, and operational disruption.

Increasingly, enterprises are interested in improving their level of control over their data, achieving digital sovereignty, and even building their own sovereign cloud. However, this means moving beyond thinking about just where your data is stored to thinking about the entire data lifecycle. In this blog, we cover the differences between data residency and data sovereignty, how confidential computing works to enhance the security of your data, and can support you in achieving digital sovereignty.

Setting up an escalation policy for the first time can feel like standing at a crossroads with no clear sign pointing the way. You could escalate based on severity, by team, or by who’s available and all of them are valid. Knowing which one fits your situation is the hard part. Think of this guide as your compass for that decision.

Low-priority incidents are easy to deprioritise in the moment. Each one feels small and manageable. But without a proper escalation policy, they pile up quietly and reviewing them later often tells a different story. A simple escalation policy is usually all it takes to keep them from slipping through entirely.

When a critical incident triggers, there’s no time to figure out who to call. That decision needs to be made well before the incident arrives. A dedicated escalation policy for critical incidents gives your team a clear path to follow the moment things go wrong, rather than leaving it to whoever happens to be around. This guide covers the key decisions involved in building that policy.