As with any service in the cloud – particularly Microsoft 365 – it’s difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. Without visibility into the entire spectrum of possible root causes – from endpoint to Microsoft cloud service – it’s nearly impossible to respond and potentially remediate the issue.

As technology evolves so do the needs of an organization that rely upon it; the ability to quickly adapt has become more important than ever, especially as of late. However, this doesn’t mean that adopting new technology isn’t without its own set of challenges. Take operating in the cloud for instance; one of the trade-offs is visibility.

If productivity is the engine that helps optimize how a business operates then being proactive is the oil and knowing how to effectively maintain productivity is regularly checking and replacing said oil. Whenever a service outage occurs it throws a wrench into the whole process and can put an entire organization in flux, mainly because the outage.

Rapid Circle has been providing information and communication technology services to organizations since 2008. The company offers cloud workplace and managed cloud services like data center migration, adoption and change management, and other cloud solutions that help organizations cut costs, improve productivity, and contribute to innovation, internal communication, and collaboration.

Perspective is important; 20/20 to someone who has just completed an eye exam is good news, however, the experience of 2020 that the rest of us have been privy to was much less clear. Martello has navigated through the challenges brought on by a global pandemic by taking proactive measures, being flexible, pivoting quickly when necessary, and continuing to work together – albeit as a socially distant team.

In 2020 ‘pivot’ has become the trendy word of the business class, referring mainly to a company’s willingness to adopt technology to maintain internal team communication and productivity. Apart from front-line workers across disciplines who have courageously put others before themselves to provide healthcare and daily necessities, shelter in place, and work from home orders forced businesses to reassess their needs…and quickly.