IT analytics in 90 seconds: Boost your MSP's revenue using effective customer rates
Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.
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Thanks, Gartner! We're in the 2019 Magic Quadrant for APM
It’s raining accolades for ManageEngine Applications Manager, and we’re psyched! After being named a January 2019 Gartner Peer Insights Customers’ Choice for Application Performance Monitoring Suites, Gartner has also recognized Applications Manager as a niche player in its 2019 Magic Quadrant for Application Performance Monitoring.
Five worthy reads: The trail of data we leave behind
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore why digital trust is a key factor for organizations today.
New integration offers a consolidated look at your APM alerts
Application monitoring and alerting go hand-in-hand. Alerts point out critical issues in your infrastructure and help you identify and remediate components causing service degradation and disruption. To reduce the complexity involved in managing IT alerts, we’ve developed an integration between our application monitoring tool, Applications Manager, and our alert management solution, AlarmsOne.
The changing role of ITSM in 2019: The five-point cheat sheet to ace digital transformation.
Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.
Introduction to Configuration Management Database (CMDB) in ServiceDesk Plus Cloud
The CMDB allows service desk teams to define CIs specific to the organization and track their relationship.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.
IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.
What is remote monitoring and management (RMM)?
Remote monitoring and management (RMM) is the process of tracking, monitoring, and managing endpoints for multiple clients. It is mostly used by managed service providers (MSPs) to provide IT services to organizations who outsource their IT requirements. Two of the basic solutions required to start a MSP business are an RMM tool and a professional services automation (PSA) tool. Choosing the best RMM-PSA combo is a different topic altogether that we’ll leave for another discussion.