Operations | Monitoring | ITSM | DevOps | Cloud

ManageEngine

What does ServiceDesk Plus do? | Unified IT and enterprise service management platform

ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.

Simplify multi-client IT management with integrated RMM and PSA solutions

For managed service providers (MSPs), business revolves around their clients. Tasks like endpoint management, network monitoring, IT security enhancement, and SLA management are routine in the life of an MSP technician. Most standard tasks are handled through two major tools, namely remote monitoring management (RMM) and professional service automation (PSA) tools.

Startup and running configuration management

Configurations are considered the heart of network infrastructure. They are often adjusted to improve the overall workflow of the network environment. One small unnecessary change to a configuration can bring down an enterprise’s entire network infrastructure. Therefore, the changes made to configurations must always be checked to ensure they are in sync with the devices to improve efficiency and performance. A network configuration is generally divided into two parts: 1.

Overwhelmed with network infrastructure monitoring tools? Why go for many when you just need OpManager Plus?

Network infrastructure monitoring is a crucial part of modern IT business. You need a flawlessly functioning network to deliver services and products to the end users. As the size and complexity of a network grows, so do the stakes. Any issue in a large enough network will cause multiple repercussions, and network administrators fight an uphill battle trying to troubleshoot them. With the right sort of monitoring tool, you can ensure a better experience for both the users and the admins.

5 main features that make up the best website monitoring tools

We live in an era where people would rather take the crowded rush-hour subway than drive through slow moving traffic. Website visitors are likely to bounce if a page takes more than four seconds to load. Once gone, there’s a high probability they’ll never be back. Keeping a close watch on your website performance is the only solution for maintaining a high traffic website.

The future of work paves a new path to customer obsession

he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.

Common SQL Server challenges and how Applications Manager's SQL Performance Monitor helps you overcome them

Database management systems are an essential component of business applications. Over the years, MS SQL has earned its place in the hearts of database administrators (DBAs) as the most trusted relational database management system. It is still the go-to choice for many DBAs as it helps them leverage its extensive capabilities across various dimensions such as security, portability, transaction processing and analytics.

S2E2: Building efficient no-code automation with ServiceDesk Plus - Masterclass 2022

Learn to build effective no-code and low-code automation to rejuvenate ITSM practices like incidents, services, problems, changes, releases and more. Automate various service desk operations like classifying tickets, looping in technicians, streamlining communication, setting service level targets, systematizing ticket governance, performing custom actions and more. Further, we'll explore Zia, Zoho's AI-based assistant's capabilities to enhance service desk productivity.

S2E2: How to configure no-code automation with ServiceDesk Plus Cloud - Masterclass 2022

In this session, we'll explore how to revitalize major ITSM practices—like incidents, services, problems, changes, releases, assets, and more—with simple no-code and low-code automations. Learn how to deploy collision-free changes and to streamline various service desk operations with efficient automation on the GUI. Furthermore, we'll demonstrate ways to loop in experts, customize timely actions, keep stakeholders in the know, and conclude ITSM practices effectively.