Operations | Monitoring | ITSM | DevOps | Cloud

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S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

Celebrating the power of the internet

International Internet Day (10/29) is an occasion for people to celebrate the great invention that transformed the way we live, work, and communicate. The day is an annual reminder of how far we have come since the creation of the internet and where it might take us in the future. Let us look into how the internet invaded every aspect of our daily lives and became indispensable.

Minimizing network downtime by integrating network monitoring solutions with ITSM tools

Being a network admin of an enterprise network, you know better than anyone how disastrous network downtimes might be. The cost of downtime study conducted by Gartner in 2014 found that network downtime costs $5,600 per minute on an average, but this number can range from $2,300 to $9,000 per minute. With organizations moving towards sophisticated networks built on hybrid infrastructures, network downtimes are becoming more frequent and costly.

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Network automation tools and their importance in today's networks

A network, as we all know, is the linking of two or more devices for resource sharing, file exchanging, or electronic communication. In a huge network organization consisting of more than 10,000 devices, managing every device manually is a hectic task and near impossible for network admins. To overcome this challenge, a software-based feature known as network automation was invented. The main purpose of network automation is to automate tasks and reduce both the workload and human errors. This automation works through a network automation tool.

Never too late for database performance monitoring

A reliable database system is necessary in the IT operations of an organization to ensure unhindered delivery of information. This is especially true when it comes to business-critical applications, as disruptions in a database system directly impact the end-user experience, ultimately harming your revenue and reputation. Learn about the difficulties inherent to database systems and how monitoring helps resolve these problems.

How does a DNS work?

DNS resolution is the first step taken to form an internet connection. This includes when any device is being used to access a website or any type of internet-enabled application, such as e-commerce, CRM, or food delivery. These applications are connected to the internet via IP-backbone, which is typically controlled by a protocol named BGP (Border Gateway Protocol). Each application has a unique numbering schema on the internet, referred to as IP address.

Five worthy reads: Is merging artificial intelligence with your thoughts really a good idea?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn what brain-computer interfaces are, their crucial medical applications, and the ethical challenges they pose.

What does ServiceDesk Plus do? | Unified IT and enterprise service management platform

ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.