From my previous blog, I’m going to continue the list of five things you can do to improve your technical service delivery to your customers (if you didn’t read the last post, you can catch up on what you missed here (link)). In the following three points, I focus on the role automation can play.
Data center managers are increasingly looking for ways to automate tasks to save time and improve data accuracy. In our recent Automation Workshop webinar, data center experts from eBay, MacStadium, and the University of Chicago shared their real-world use cases and insights on how they use APIs and integration to drive automation in their data centers.
Automation in warehouses is a top priority for supply chain operators. In the last year, the COVID-19 pandemic increased consumer interest in e-commerce, and logistics companies added seasonal employees for peak seasons. UPS and Amazon each added 100,000 employees to keep up with this demand. And with demand continuing to rise, there’s little time to deal with any disruption to supply chain operations.
IT Service Management (ITSM) is the essence of IT service delivery in an organization. However, ITSM cannot properly contribute value if the people, processes, and technology in place are not optimized. This is where ITSM automation can help streamline operations to generate optimum efficiency. But, you may ask, what is ITSM automation exactly and what kind of benefits can it reap for your business? Let’s find out!
Puppet products and solutions are designed to make your work day easier—and learning how to use them should be just as easy. That's why we’re excited to launch Puppet Practice Labs—hands-on, always accessible, browser-based tutorials that make it simpler than ever to explore automating and managing your infrastructure and application workflow with Puppet.
For many businesses today, security automation is something of a paradox. It’s no secret that automation is important, and a large number of businesses have invested in security automation solutions. Yet the never-ending stream of headlines about major cybersecurity attacks suggests that, for most of these companies, security automation doesn’t end up delivering the intended results.
