Operations | Monitoring | ITSM | DevOps | Cloud

Using AI and Automation to Enrich the Employee Service Experience

Artificial intelligence (AI) continues to take its place in the tech field. From virtual assistants to software capable of self-remediation, AI enhances everyday user experiences and increases the use of IT automation solutions in the workplace. Most of the tech workforce welcomes AI with open arms and understands the advances smart technology can bring and how it can improve business objectives.

Silencing Distractions with Review List and Automations

Responding to and ignoring notifications can be a full-contact sport. It makes sense, though, from GitHub, Slack, to Jira and Sentry; our world revolves around robots telling us everything is important, critical, and urgent. Just like that, it’s near impossible to see what actually matters so you can solve quicker and more comprehensively.

Puppet Releases Remediate 2.0

As we look to continue to provide value to our Remediate customers, we focused on how we create simple and effective workflows in the product. Our customers have told us there are some really important quality of life features that would go a long way in helping reduce the pain and frustration of remediating vulnerabilities and enable them to better communicate with their security partners.

A Quick Guide to Developing Steps for Relay

Relay has a substantial library of external services and tools — as of March 2021 there are 60 integrations in our Github organization. Each integration repo can contain multiple triggers, containers that receive webhook payloads from other services, and steps, which Relay executes to get stuff done in your workflow.

How to Extend your Monitoring with Automation and Scripting - VirtualMetric Webinar

With the growth of APIs adoption, increasing the complexity of APIs use cases. More and more organizations are using API to get the most out of their monitoring solutions. With the help of automation and scripting, you can customize your monitoring based on your business-specific needs. Sounds complicated, but we got you covered.

How automation simplifies hardware asset management

Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day: What if there were an easier way? End-to-end automated workflow At ServiceNow, we reached a major milestone: end-to-end automated workflow of the cloud hardware supply chain, from order through disposal. The features in the Paris release of ServiceNow® Hardware Asset Management (HAM) took us over the finish line, reducing asset management time for engineers and asset managers by 76%.