Operations | Monitoring | ITSM | DevOps | Cloud

We’ve written before about the advantages of training an AI SRE on real telemetry data rather than generic Kubernetes documentation. We’ve explained why RAG augmentation based on actual high-scale workload patterns produces better results than LLMs trained on generic scenarios or forum threads. The theory makes sense, the architecture is sound, and the approach is defensible.

Microsoft Office 365 underpins daily work for millions of organizations. Email, collaboration, document sharing, identity, and meetings all converge into a single dependency that employees implicitly assume will “just work.” When it doesn’t, productivity halts immediately and visibly. Microsoft publishes service health dashboards and backs Office 365 with formal SLAs. On paper, availability is measured, tracked, and contractually enforced.

We're kicking off 2026 by shipping improvements that make DNS troubleshooting faster and more intuitive. When a DNS check fails, you'll now see exactly what needs to change to fix it, and you'll have complete visibility into your DNS record behavior over time.