What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.
In this episode of Coffee & Containers, North American DevOps Group‘s Jim Shilts speaks with Shipa‘s Bruno Andrade, VMware Tanzu‘s Gautham Pallapa, and IBM Cloud‘s Jason McGee McGee.
In my prior two blog posts, we focused on creating a bunch of Enterprise Applications (EAs), tagging those EAs, and then updating the Status dashboard to only show those EAs that are Critical Service Offerings (CSO). For this blog post, we will create some relationships and demonstrate how alerting behaves using SquaredUp's Manual Reporting Availability functionality available in the EAM tier of the product. For this post, we're going to do amazing stuff!
HAProxy publishes more than 100 metrics about the traffic flowing through it. When you use HAProxy as an API gateway, these give you insight into how clients are accessing your APIs. Several metrics come to mind as particularly useful, since they can help you determine whether you’re meeting your service-level objectives and can detect issues with your services early on. Let’s discuss several that might come in handy.
Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
