Operations | Monitoring | ITSM | DevOps | Cloud

Building Automation Rules in SolarWinds Service Desk

Automation continues to be a major trend in IT. Whether it's a small rule to send all hardware issues to a specific queue or a large rule which routes through several stages, automating as much as possible reduces the chance of human error. Watch this video to learn how to create simple automation rules in your SolarWinds Service Desk solution.

COVID-19's Impact On Infrastructure Security

It’s no secret that COVID-19 is negatively impacting businesses of all sizes in a number of ways. Some more obvious than others. Unless you are in IT, you’re probably not thinking of how COVID-19 can affect the infrastructure security of your organization, but the truth is that as businesses make the tough decision to layoff employees in order to stay in business, basic security hygiene can easily be overlooked.

Optimizing Your Alerting Escalation Policy

Reacting to alerts can be a pain, however, there are ways to be proactive and decrease frustration concerning IT Alerting. Developing an alerting strategy saves IT Operations and Development teams time, money, and eliminates notifications from low priority alerts. Keep reading for more information on routing and escalation chains, fielding alerts, and how to communicate an alerting strategy to management.