Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on APIs, Mobile, AI, Machine Learning, IoT, Open Source and more!

When AI Speeds Up Change, Knowing First Becomes the Constraint

In a recent post, I argued that AI doesn’t fix weak engineering processes; rather it amplifies them. Strong review practices, clear ownership, and solid fundamentals still matter just as much when code is AI-assisted as when it’s not. That post sparked a follow-up question in the comments that’s worth sitting with: With AI speeding things up, how do teams realise something’s gone wrong before users do? It’s the right question to ask next.

Scaling Autonomous Operations with Agentic AI demo with Resolve

What does autonomous IT actually look like? This clip shows it in action. In this moment from our Scaling Autonomous Operations with Agentic AI webinar, RITA meets users where they work. Inside Slack. No portals. No tickets. Just answers. Watch RITA pull personalized knowledge in real time, synced directly from systems like SharePoint. Updates publish once and are instantly available everywhere. Then the real power kicks in.

Why AI-driven automation in incident response is viable now

This article explains why AI-driven automation in incident response is feasible now. Teams can finally safely delegate repetitive and time-critical response tasks to AI Agents, which operate with contextual awareness and human oversight. The result is faster response, higher service uptime, and less alert noise – without losing control. ‍

Custom Enterprise Software Development Explained in Plain English

Does your team spend more time fighting with its software than getting work done? It's a common frustration: forcing your company's unique, proven processes to fit inside the rigid boxes of off-the-shelf software. You're left juggling spreadsheets, manual workarounds, and disconnected systems that slow down growth and create operational headaches.

Treatment Frequency and Skin Response Over Time

Facial skin treatments work best when they follow a schedule that matches how the skin responds and recovers. Skin needs time to reset after any treatment, even gentle ones. When treatments are spaced well, the skin has a chance to benefit from the results instead of becoming irritated or overstimulated.

How to Keep Clinic Software Running 24/7: Preventing Overnight Downtime

Operating a medical practice is already hectic enough without the fear of whether your clinic software is going to be running the next day when you get in the door. However, the truth is as follows: 24-hour downtimes not only are irritating, but also may disrupt the care of patients, schedule appointments, and make the work of those who have to use that system operational at 7 AM a nightmare.

The Presentation Problem Nobody Talks About in Operations

Operations leaders measure everything. Cycle times. Throughput. Error rates. Resource utilisation. The metrics that define operational performance get tracked with obsessive precision. Yet one of the biggest time sinks in most operations organisations goes completely unmeasured. The hours spent translating operational reality into presentations for people who were not there to witness it.

Breaking the Iron Triangle: How AI-powered investigations change the economics of uptime

In engineering, there's a concept known as the Iron Triangle. With three sides—cost, quality, time—it's a framework intended to help you prioritize different aspects of project management Want fast, high-quality features? It'll cost you. Need to keep costs down while maintaining quality? That'll take time. And if you're trying to move fast and cheap? Well, good luck with quality. For years, this has been the brutal reality of running services on the web.