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What is Scalability?

The number of simultaneous requests that an application can successfully support is a measure of its scalability. The point at which an application can no longer successfully handle more requests is its scalability limit. When a key piece of hardware is exhausted and new or more machines are needed, this limit is reached. Scaling these resources can include any combination of CPU and physical memory (different or more computers), hard disc (larger hard drives, less "live" data, solid state drives), and/or network bandwidth (several network interface controllers, larger NICs, fibre, and so on).

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.

The Leading MLOps Tools

MLOps stands for Machine Learning Operations. MLOps refers to the set of practices and tools that facilitate the end-to-end lifecycle management of machine learning models, from development and training to deployment and monitoring. The primary objective of MLOps tools is to address the unique challenges associated with deploying and managing machine learning models in real-world scenarios.

Crafting Prompt Sandwiches for Generative AI

Large Language Models (LLMs) can give notoriously inconsistent responses when asked the same question multiple times. For example, if you ask for help writing an Elasticsearch query, sometimes the generated query may be wrapped by an API call, even though we didn’t ask for it. This sometimes subtle, other times dramatic variability adds complexity when integrating generative AI into analyst workflows that expect specifically-formatted responses, like queries.

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.

Monitor gRPC calls with OpenTelemetry - explained with a Golang example

gRPC (Google Remote Procedure Call) is a high-performance, open-source universal RPC framework that Google developed to achieve high-speed communication between microservices. gRPC has Protobuf (protocol buffers) by default which would format or serialize the messages to a specific format that will be highly packed, highly efficient data. By its virtue of being a lightweight RPC, gRPC is suited for many use-cases. gRPC can be considered a successor to RPC, which is light in weight.

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

Customized Storage Solutions: Tailoring Spaces to Your Needs

If you've ever found yourself struggling with clutter, inefficient storage, or simply not having enough room to accommodate your belongings, you're not alone. Many people face these challenges in their homes or workplaces, but the good news is that there are practical and innovative solutions available to transform your spaces and create a harmonious environment. Whether you're looking to maximize storage in a small apartment, organize your office efficiently, or create a bespoke closet that perfectly complements your style and needs, here are some helpful tips.