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Top Benefits of AI-Powered Customer Service Platforms

In today's digital age, customer expectations are soaring. Personalized interactions, round-the-clock availability, and efficient resolutions are no longer luxuries but necessities. To thrive in this competitive landscape, businesses are turning to AI-powered customer service platforms that leverage the power of artificial intelligence to revolutionize customer support.

IoT in Logistics: Streamlining Supply Chains

The use of Internet of Things (IoT) technology is revolutionizing the logistics industry transforming it into an tech savvy sector. By incorporating sensors real time data analysis and automation logistics operations are becoming faster, smoother and more resilient. This shift, towards IoT in logistics, is reshaping how goods are transported from one place to another enhancing supply chain performance and adaptability.

Building an AI Assistant in Splunk Observability Cloud

Splunk Observability Cloud is a full-stack observability solution, combining purpose-built systems for application, infrastructure and end-user monitoring, pulled together by a common data model, in a unified interface. This provides essential end-to-end visibility across complex tech stacks and various data types, such as metrics, events, logs, and traces (MELT), as well as end-user sessions, database queries, stack traces and more.

Playwright at Scale

When adopting Playwright, it can be tough to know if you're following the right design principles for a process that will work at scale. For those Cypress users, check out Cypress at Scale. Join Jonathan and Filip as we explore how mature organizations and effective teams adopt Playwright. We'll cover what we've seen in the wild and key considerations. — Fundamentals & principles: You'll understand what Playwright is and its design principles.

ScienceLogic Wins "AI Breakthrough Award" for Best AIOps Platform

ScienceLogic, a leader in automated IT infrastructure monitoring and AIOps, has won the “Best AIOps Platform” award in the seventh annual AI Breakthrough Awards! Run by Tech Breakthrough, a leading market intelligence and recognition platform for today’s most competitive global technology markets, the awards highlight some of the world’s most innovative artificial intelligence (AI) companies, technologies, and products.

The Hater's Guide to Dealing with Generative AI

Generative AI is having a bit of a moment—well, maybe more than just a bit. It’s an exciting time to be alive for a lot of people. But what if you see stories detailing a six month old AI firm with no revenue seeking a $2 billion valuation and feel something other than excitement in the pit of your stomach? Phillip Carter has an answer for you in his recent talk at Monitorama 2024. As he puts it, “you can keep being a hater, but you can also be super useful, too!”

Dealing with Mountains of IoT Data: An IIoT World Webinar Reflection

We’ve made the case many times that instrumentation is critical for understanding changes in the physical and virtual worlds. During this recent webinar, panelists discussed the challenges and opportunities of integrating IoT sensors into existing infrastructure, ensuring data quality and accuracy, and leveraging sensor data for operational efficiency and productivity.

RAG in Education Enhancing Learning and Development

In the realm of education, the pursuit of effective tools and strategies to enhance learning and development is a constant endeavor. One such approach gaining traction is the implementation of RAG technology, a powerful tool that can help benefit the development and monitoring student progress.
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Enhancing Aspire with AI: integrating Ollama for local error resolution

In this article, we'll explore how we developed an Aspire component that spins up an Ollama container and downloads a Large Language Model, ready for use. If you're new to any of these technologies, you can continue reading, otherwise feel free to skip to the technical walkthrough. As a quick bit of background, we recently released an Aspire component that brings a free, lightweight Raygun app into your local development environment to help debug exceptions. We then subsequently enhanced this with AI Error Resolution capabilities which runs entirely on your local machine.