Remote support software is used by IT technicians to access and control devices that they manage, from a remote location in order to provide support to end-users. This software has enabled users to get their issues resolved from anywhere, on any device, without having to wait for a technician to be physically present. Remote support software has revolutionized the IT industry by providing faster issue resolution and practically eliminating the need for IT technicians to be based in every office.
Building, running and scaling SaaS demo systems that run around the clock is a big engineering challenge. Through the power of traffic replay, we scaled our demos in a huge way. A few weeks ago we launched a new demo sandbox. This is actually a second generation version of our existing demo system that I built a few months ago (codename: decoy). Because the traffic viewer page shows the most recent data by default, you need to constantly be pumping new data in there. Any type of real-time SaaS system is going to have a similar requirement. So this needs to be planned.
Big Data has recently made headlines as one of the important tools recruited to combat the corona crisis. Big Data technologies offer predictive capabilities and insights from vast volumes of economic, scientific, and epidemiological information to enable informed decision making, both locally and globally.
In any enterprise, IT or otherwise, infrastructure monitoring and management are extremely crucial. A drop in performance or a failure of a machine can lead to significant delays. For that reason, there’s a constant need for eyes on the overall infrastructure to ensure smooth operations. One of the best ways to gauge the overall health of infrastructure is by monitoring key performance indicators (KPI).
I am super excited to announce that our Preview Environment feature is GA (Globally Available) for everyone 🥳.