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What Is Remote Support Software?

Remote support software is used by IT technicians to access and control devices that they manage, from a remote location in order to provide support to end-users. This software has enabled users to get their issues resolved from anywhere, on any device, without having to wait for a technician to be physically present. Remote support software has revolutionized the IT industry by providing faster issue resolution and practically eliminating the need for IT technicians to be based in every office.

Splunk: Improving Customer Experience with End-to-End Application Monitoring

Have you been able to automatically track intermittent service failures and bottlenecks propagated across your digital services - from end user devices (web, browser) to backend services down to the line of problematic code? Are you missing fine grained analytics powered insights that surface issues in your application (front-end or back-end) and root-cause? Join this interactive session to learn to how to continuously monitor your end user experiences in real-time and troubleshoot application performance down to the line of code.
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Service Mocks: Scaling a SaaS Demo with Traffic Replay

Building, running and scaling SaaS demo systems that run around the clock is a big engineering challenge. Through the power of traffic replay, we scaled our demos in a huge way. A few weeks ago we launched a new demo sandbox. This is actually a second generation version of our existing demo system that I built a few months ago (codename: decoy). Because the traffic viewer page shows the most recent data by default, you need to constantly be pumping new data in there. Any type of real-time SaaS system is going to have a similar requirement. So this needs to be planned.

Big Data: What is it and what you need to do about it?

Big Data has recently made headlines as one of the important tools recruited to combat the corona crisis. Big Data technologies offer predictive capabilities and insights from vast volumes of economic, scientific, and epidemiological information to enable informed decision making, both locally and globally.

Infrastructure Monitoring and Management: How Monitoring KPIs are Helping You to Improve the Infrastructure Management

In any enterprise, IT or otherwise, infrastructure monitoring and management are extremely crucial. A drop in performance or a failure of a machine can lead to significant delays. For that reason, there’s a constant need for eyes on the overall infrastructure to ensure smooth operations. One of the best ways to gauge the overall health of infrastructure is by monitoring key performance indicators (KPI).

MPLS Versus SD-WAN: Competing Or Complementary?

Bandwidth demands per enterprise site continue to skyrocket, while additional pressure has been added to the WAN in the wake of the pandemic and shift to remote working, moving demand from well-connected offices to a scattering of disparate locations. Yet, while WAN bandwidth demands are increasing by orders of magnitude every year, budgets rarely keep pace and significant numbers of those ‘better connected’ branch locations experience network congestion during peak hours.