We here at Uptime.com strive to be on the cutting edge of downtime monitoring across the web. While our tool provides valuable insights into a website’s speed and global uptime, this month the focus was on big brands with huge customer bases. Every outage seemed to affect millions of customers in the US or across the globe.
Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures a problem has been addressed. Comparatively, incident resolution goes a step further by ensuring an incident is closed and all stakeholders are satisfied with the end results and agree with the incident closure.