Operations | Monitoring | ITSM | DevOps | Cloud

opsdemon

Latest posts

GalaxZ18 Opening Keynote - Greg Stock, Chairman & CEO, Zenoss

Zenoss Chairman and CEO Greg Stock kicks off GalaxZ18 with an inside look into the company’s breakthrough journey as an IT infrastructure management company. Through digital transformation, cloud evolution, and an intelligent IT operations management (ITOM) platform, Zenoss provides IT monitoring solutions to manage any enterprise IT infrastructure.

Best Practices for Incident Resolution

Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures a problem has been addressed. Comparatively, incident resolution goes a step further by ensuring an incident is closed and all stakeholders are satisfied with the end results and agree with the incident closure.