Operations | Monitoring | ITSM | DevOps | Cloud

Because monitoring requires some degree of access to your applications, it’s important that you take certain steps to ensure the right amount of access without compromising your app’s security. In this first in a series of posts, we’ll go over some high-level best practices to securing Sensu, followed by a webinar later this month which will offer a deeper dive into setting up certificates.

Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency.  ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.

If you have or plan to collect data from Google Cloud Platform (GCP), you will have noticed that your option of ingesting data has been by using Splunk’s Google Cloud Platform Add-On. However, many customers are adopting “serverless” cloud services to deliver their cloud solutions. There are many reasons for this, but mainly it provides solutions that do not require any overheads of server or container management, that scale and is delivered as a part of their cloud platform.

Being a CIO is not easy these days. The industry is buzzing about data-driven business transformation, and every executive and manager wants to make data-driven decisions. For the CIO, finding the right solution – and getting the maximum benefit from it – can be overwhelming. Most customers have a minimum expectation, but beyond that it can be difficult to envision what’s possible. It’s hard to see what else data can make possible.

Yesterday, Jan. 14, 2020, on the first “patch tuesday” of the year, Microsoft released patches for critical vulnerabilities in Microsoft Windows client and server operating systems.

The NiCE VMware Management Pack for Microsoft SCOM delivers first-rate monitoring for your business critical, highly dynamical virtualized environments. Taming the beast of VMware service outages has never been easier. Leverage your existing investment, reduce costs, save time and build efficiencies that will last beyond your expectations.