In her CIO online post, “6 Blunders to Avoid When Dealing with End Users,” Mary Brandel discusses some of the mistakes IT professionals make when interacting with end users. In short, the article calls attention to some common limitations within IT staff when communicating with customers. This isn’t a matter of intelligence or willingness.
Tools and features introduced with the intention of benefiting and empowering an organization can sometimes end up being misused. PowerShell is a classic example.