Operations | Monitoring | ITSM | DevOps | Cloud

What can decades of hands-on operational experience teach us about the future of AI-driven networking? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Jeremy Bradberry, Senior Network Engineer at Delaware North, for a conversation that spans everything from legacy manufacturing systems and mainframes to modern AI-assisted network operations. Jeremy shares how his early career working in industrial environments shaped the way he approaches networking today, giving him what he calls an “X-ray vision” into how technology connects directly to business operations.

What happens when decades of operational experience meet modern AI-driven networking? In the latest episode of Next-Gen Network Heroes, Bob Slevin sits down with Jeremy Bradberry, Senior Network Engineer at Delaware North, to explore how network engineers can modernize infrastructure without losing sight of the operational realities behind the technology. Jeremy shares lessons learned from working on legacy manufacturing systems, how AI is helping engineers analyze data and automate workflows faster than ever before, and why strong standards still matter in today’s AI era.

Most AI agents fail in real operations. Too many systems. Too many edge cases. If it needs babysitting, it’s not ROI. Zero Ticket means automation that resolves work end to end.

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AI without context is just autocomplete with confidence. We’re breaking down: AI agents vs assistants Governance gaps in enterprise AI The real path to Zero Ticket IT Plus, a big thank you to Ari as he signs off from the show.

In this special episode of Agents of IT, the team dives into one of the biggest questions shaping enterprise AI right now: Is AI adoption moving faster than governance can keep up? Ari, Fran, Zach, and Ian break down the growing tension between agentic AI, automation, security, and oversight. From AI hallucinations and context overload to GRC challenges, shadow AI, and the future of AI governance roles, the conversation explores what enterprises need to consider as autonomous operations become reality.