Operations | Monitoring | ITSM | DevOps | Cloud

Alert correlation solved the noise problem. But noise was never the whole problem. Today’s most disruptive incidents cascade across networks, infrastructure, applications, and services simultaneously, without clear visibility into the true root cause. As a result, L1 teams are left manually piecing together context from multiple dashboards and tools to find the primary root cause while SLA clocks keep ticking and end user tickets add up.

What if your IT team could enjoy the Fourth of July without getting interrupted by password resets, VPN issues, and routine service requests? In this week's Zero Ticket Minute, see how agentic AI and automation help eliminate repetitive tickets so IT teams can enjoy the holiday while work gets done.

Discover how LogicMonitor and IBM, alongside Edwin AI, are transforming modern IT operations. In this panel discussion, Garth Fort (Chief Product Officer at LogicMonitor) and industry experts break down how businesses are moving past basic observability to embrace self-healing automation and autonomous IT across complex hybrid environments.

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

Learn how Skylar Advisor helps IT operations teams move beyond monitoring to AI-driven operational intelligence. In this walkthrough, you'll see how Skylar Advisor helps operators investigate issues, identify meaningful operational risks, collaborate more effectively, and predict potential problems before they impact services. In this video you'll discover Skylar Advisors key features like: By combining Ask Skylar, investigations, advisories, and predictions, Skylar Advisor helps IT teams reduce noise, focus on what matters most, and proactively improve service reliability.

An agent harness for AIOps is the runtime layer that coding agents like Claude Code were never built to provide: context isolation, decision traceability, and gated execution for tools that touch production. Aura is Mezmo's open-source (Apache 2.0) agent harness, purpose-built for operations work rather than software development.

Most enterprise AI agents take weeks to build. This one takes minutes. Watch how Agent Lab creates purpose-built agents with natural language, adds reusable skills, and sets guardrails before anything ships. From idea to production-ready in a single sitting.