Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

What is NLP Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or written language. NLP helps in processing huge volumes of text which would take a significant amount of time for a human to comprehend and process otherwise. Hence a lot of organizations take advantage of NLP to gain useful insights out of their text and free formatted data.

Gartner Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Josh Chessman, April 6, 2021 Gartner Market Guides are used extensively by end-users building out their vendor shortlists for I&O leaders focused on Infrastructure, Operations and Cloud Management initiatives.

Industry analyst firm Gartner recently released a new report entitled Market Guide for AIOps Platforms. It’s a 20-page document that offers their perspective on the AIOps market. Unlike a Gartner Magic Quadrant, the Market Guides are not vendor comparisons. Market Guides are often precursors to MQs - they are used for emerging markets that may eventually have an MQ.

At PagerDuty, we have been heavily focused on developing our Artificial Intelligence for IT Operations (AIOps) solution. This has involved a lot of investment in our platform and a continued commitment to ensuring it delivers value to our customers as quickly as possible. With that, we’re delighted that Gartner named PagerDuty as a Representative Domain-Agnostic AIOps Vendor in its 2021 Market Guide for AIOps Platforms.