Operations | Monitoring | ITSM | DevOps | Cloud

The Digital Operational Resilience Act (DORA) is a European Union (EU) regulation that requires financial institutions to improve their digital operational resilience. DORA creates a uniform regulatory framework across the EU to strengthen the European financial market against cyber risks and IT incidents.

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

The answer is yes. But, as with any AI solution, the reality is more nuanced. At HEAL Software, we have spent years perfecting our Early Warning feature by analyzing anonymized data from thousands of global customers and collaborating with IT leaders across industries. AIOps isn’t just a buzzword—it’s a necessity for modern enterprises looking to minimize downtime and enhance operational efficiency.

Modern IT estates are increasingly complex, generating vast amounts of data – some critical and actionable, but much of it mere noise. Extracting meaningful insights to ensure optimal system health and IT performance is beyond the scope of humans. This is where observability, enhanced by AI and automation, becomes essential.

If you are considering or planning a migration to Amazon Workspaces or AppStream 2.0, you’ll also want to consider how you integrate effective monitoring into your planning and execution – this will not only save you time and money long term but will also help you measure and achieve success.