Constantly talking to your users about their business problems and incorporating those solutions is key to the success off your product and company. There are many ways to incorporate the voice of your users into your product planning. Formulate an experience brief that’s less than 2 pages, or a 5-minute clip of user interviews. The best is to have devs in the interviews and discovery activities with you as well.

PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around postmortems. Reed is a prominent speaker and advocate of DevOps and operations complexity, and has over 15 years of experience in release engineering. His background in tech, along with his previous work at companies like Mozilla and VMware, give him a unique perspective into the inner workings of innovative organizations.

We are going through an incredibly difficult time of uncertainty, lockdowns, cutbacks, and even fear. Taking this time to optimize and rethink the way we do business is essential in ensuring we get back on track and return even stronger than before. Most of us have been working from home for months now and, in some cases, there is no end in sight. How are you and your operations holding up? Are you able to work, maintain, and control your infrastructure?

Aggregates, which allow you to monitor groups of checks or entities, were a much-beloved feature in Sensu Core (the predecessor to Sensu Go) — Ben Abrams describes them as “awesome” in his post on alert fatigue, noting that aggregates are like having “a bunch of nodes behind a load balancer where each node is healthchecked, and if a node drops out it may not be worth waking someone up in the middle of the night.”

IT admins need to know the status of their IT devices, servers, routers, switches, and firewalls. To meet this need, OpManager has a highly responsive and robust notification and alerting system that sends alerts via email, Slack, and even SMS. Murphy’s law says anything that can go wrong will go wrong, and if you’re in IT, you’re probably familiar with how easily things can go wrong.

In our latest two-part series blog, Gigi Sayfan, author of “Mastering Kubernetes”, discusses managing complex infrastructure on AWS with an eye towards SLOs (service level objectives). Though there are many ways to discuss the management of infrastructure, in this two-part series, he covers SLOs for AWS, Observability on AWS, Quotas Limits, and Optimizing cost on AWS and in the second part, he uses the lens of Kubernetes to compare and contrast compute infrastructure on AWS with Kubernetes.

Our July update brings new features to the email and webhook API’s. You can now close alerts in SIGNL4 when the issue was resolved in your backend system.

When it comes to business, data is everything. Whether it’s sales, supply, marketing, or your I.T. systems, every day is a constant stream of decisions to be made. To make the right decisions, you need enough knowledge. To have enough knowledge, you need the right data. What’s the best way to collect all this data? In the information age, there’s so much data out there, all the time.

Among developers, alerts have a bad rep. But outside the coding environment, alerts can signify positive developments. For example, a microwave just alerted me that my burrito is ready to eat. Sentry’s new Metric Alerts is the microwave to the frozen burrito that is your code.

We are delighted to announce our new PagerDuty integration for Salesforce Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve customer issues in real time by improving communication and collaboration.