Operations | Monitoring | ITSM | DevOps | Cloud

How to Create an Effective Incident Response Playbook

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.

OnPage Provides Home Healthcare & Hospice with Clinical Communications System

As the preferred vendor of clinical communications in home healthcare, OnPage provides physicians, nurses and home healthcare administration an effective and secure incident management & communication tool that reduces costs, increases productivity and improves patient outcomes.

Integration Spotlight: PushBullet

Today we’d like to shine the spotlight on another of our great integrations for receiving StatusCake alerts to your mobile device or browser. It’s a great integration to use if you’d like to get your alerts from StatusCake completely free of charge, and has a rich selection of features on both the free and pro plan (which comes at a subscription cost for more advanced users).

Building an Intuitive Real-Time Interface for IT Ops Team Productivity

Few things damage productivity as much as waiting. The act of waiting forces us to context switch, disrupts our creative momentum, and eliminates our ability to experiment. Whether we are deploying a new service or troubleshooting a problem, waiting puts a heavy tax on team productivity in IT Operations.

You Can Improve Your Customer Satisfaction Charlie Brown!

What’s surprising to see today is how business operations struggle to get an integrated view of all business metrics. With greater volumes of data being collected, data analysts just can’t keep up with the pace. This state of affairs alone doesn’t hit as hard as the fact that many in data analytics have just come to accept this situation as a norm and simply bear with this daily struggle.