Few things damage productivity as much as waiting. The act of waiting forces us to context switch, disrupts our creative momentum, and eliminates our ability to experiment. Whether we are deploying a new service or troubleshooting a problem, waiting puts a heavy tax on team productivity in IT Operations.
Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue, Decreased MTTR, Missed alerts.
Today we’d like to talk a little about our integration with Pagerduty. We’ll go through some of the benefits of using this product in conjunction with StatusCake and overview the functionalities that are unique to this integration.
What’s surprising to see today is how business operations struggle to get an integrated view of all business metrics. With greater volumes of data being collected, data analysts just can’t keep up with the pace. This state of affairs alone doesn’t hit as hard as the fact that many in data analytics have just come to accept this situation as a norm and simply bear with this daily struggle.
Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures a problem has been addressed. Comparatively, incident resolution goes a step further by ensuring an incident is closed and all stakeholders are satisfied with the end results and agree with the incident closure.
Antiquated pieces of technology create setbacks in every industry, and in healthcare – it’s the pager! Pagers are still being used even though they’re not HIPAA compliant and the infrastructure supporting them is dying out. That’s why doctors and healthcare personnel alike need an advanced way to communicate and protect patient information. Here are six reasons to think of pager replacement options.
The other day, a newer Engineering Manager here at PagerDuty, Dileshni Jayasinghe, started a Slack thread expressing joy at how fantastic our engineering team is after attending a conference with engineering folk from other organizations. She explained that she’d shared our practice of owning what we build with someone—who then responded by gazing off into the distance and saying, “That’s my dream.”
With businesses collecting millions of metrics, let’s look at how they can efficiently scale and deal with these amounts. As covered in the previous article (A Spike in Sales Is Not Always Good News), analyzing millions of metrics for changes may result in alert storms, notifying users about EVERY change, not just the most significant ones. To bring order to this situation, Anodot groups correlated anomalies together, in a unified alert.
Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a small MSP – you need a robust incident management platform that gives you results and helps mitigate MTTR.
