Operations | Monitoring | ITSM | DevOps | Cloud

6 ways to use analytics to deliver an exceptional end-user experience: Part 3

Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous blog, we discussed how analytics can help you identify the process-level inefficiencies lurking in your request resolution process and how you can provide better self-service experiences to end users by understanding their requirements better using analytics.

Amazon Connect App for Splunk

The Amazon Connect App for Splunk uses a variety of data sources to help gain insight into your contact center performance both historically and in real-time. In standard Splunk fashion, data is democratized so from DevOps and AppDev teams, to Network and Service Operations Centers, to Contact Center Operations, to Engineering and Capacity Management, there’s something in the app for everyone.

Experience Your Data in 3D with Splunk VR

Ever wanted to see and experience your data in 3D? Splunk VR unlocks the third dimension for data visualizations, so you can naturally interact with visualizations in virtual reality and find insights faster than ever before. Use Splunk VR to give your workflow an infinite canvas, free your data exploration from limited monitor screens, and display as much information as you want around you.

Outlier Detection: The Different Types of Outliers

Time series anomaly detection is a tool that detects unusual behavior, whether it's hurtful or advantageous for the business. In either case, quick outlier detection and outlier analysis can enable you to adjust your course quickly, before you lose customers, revenue, or an opportunity. The first step is knowing what types of outliers you’re up against. Chief Data Scientist Ira Cohen, co-founder of Autonomous Business Monitoring platform Anodot, covers the three main categories of outliers and how you'll see them arise in a business context.

A Beginner's Guide to Microsoft Power BI & Network Reports

As a network admin or a network manager, you’re likely using a ton of software and tools—from network monitoring tools like Auvik to ITSMs like ServiceNow to communications apps like Microsoft Teams. With a lot of tools comes a lot of data, which can show you how your network and your team are performing over a period of time. The challenge is putting all of those pieces together to see the bigger picture.

Splunk Named a Leader in The Forrester Wave: Security Analytics Platforms, Q4 2020

We’re thrilled to share the news that Splunk has been named a Leader in The Forrester Wave™: Security Analytics Platforms, Q4 2020. It’s an honor to be named a Leader by Forrester. We view it as an affirmation of our commitment to customer success and a reflection of our ability to understand their needs. Through close collaboration with our customers, we have developed innovative solutions to protect their data hosted in on-premises, hybrid or multi-cloud environments.