Operations | Monitoring | ITSM | DevOps | Cloud

Customers no longer base their loyalty on price or product, but on the experience they receive. 86% of buyers are willing to pay more for a great customer experience (according to Super Office). So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey.

How many times have you been aware of an error or performance issue, but lacked the ability to quickly uncover the root cause and determine why it happened in the first place? One of the most powerful ways to do this is by surfacing code-level insights right where you need them, alongside the context needed to take action. By using our latest integration with Azure Repos, you’ll be able to get to the ‘why’ of issues, faster – all directly within Raygun.

Built on the V8 JavaScript engine of Chrome, Node.js is a very lightweight, open-source framework with minimum modules. And since it is an asynchronous system by default, it is faster than most other frameworks. DevOps still need Node.js monitoring to ensure performance better than other frameworks. In order to understand how relevant Node.js still is, note that PayPal, Reddit, LinkedIn, Amazon, Netflix and other high-use, high-visibility service providers use the framework.

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. With an increase in market share, it’s one of those applications that you either expect an organization to be already using or planning to deploy out to their environment sooner rather than later.

Javascript execution analysis on dev environments is easy—just use Google Developer or some other free tools. However, getting the same level of analysis while your application is being used by a real user is much harder. You can’t possibly ask the end-user to help you troubleshoot. Even if you did, the user probably wouldn’t know what to do and they definitely wouldn’t be impressed by your organization.

There can be as many as 64 important business metrics for your company to track (according to nTask). That can sound daunting. But if your organization doesn’t have the capacity to track all of them, it should at least track the most important ones according to its business model, stage and focus areas. For example, key product metrics not only provide information to product managers, but also other relevant stakeholders across the organization.

Elastic APM is a free, open and powerful observability tool that provides intelligence into application performance for a myriad of production applications (e.g., throughput, error rates, latency, resource usage, transaction traces). You can now enable Elastic APM integration to gain deep insight into the performance behaviors of your Elastic Enterprise Search deployment!

Since its release last month, Alerting has quickly ingrained itself into the incident response workflow at some of the most technically advanced companies in the world. We’re here to empower your team to do the same. In this blog, we’ll run through four common alerts that you can implement today to ensure you’re maximizing the full potential of Alerting.