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The latest News and Information on Asset Management, Device Management and related technologies.

Almaden Brings Proactive Digital Intelligence to HDI Service & Support World 2026

Las Vegas, May 2026 — Almaden took part in the 2026 edition of HDI Service & Support World, held May 3–7 at Caesars Palace in Las Vegas. From Booth 109, the company had a clear mission: to show how Collective IQ, its Digital Employee Experience (DEX) platform, amplifies the value of IT service management without added complexity, disruption, or wasted time. Visitors to the booth had the opportunity to speak directly with experts, Dave Wagner and Bob Kruger (Chief Product Officer).

Collective IQ Business: meet the artificial intelligence that transforms IT management

The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ, Almaden’s DEX solution, available in the Essential and Business editions. The Business edition includes AlmaAI a family of generative AI capabilities that take IT management to a new level.

Vendor Relationship Management

Purchasing new software, hardware, or other tools can be one of the most challenging parts of being an IT leader. It involves a lot of moving parts, including: But, vendor relationships don't always have to be stressful! There are ways to turn those painful procurement and maintenance processes and make them beneficial for both parties. We'll be going over some of the ways that you can evaluate vendors before purchasing, what to look out for during onboarding, and how to maintain vendor relationships so that you get what you need.

Ticket Taker to Team Leader: Managing an Agentic IT Workforce

The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.