Operations | Monitoring | ITSM | DevOps | Cloud

Ready to revolutionize your customer service game? Join us as we explore the exciting world of Generative AI in our latest video. Discover how this cutting-edge tech is transforming customer interactions, providing personalized and efficient support experiences. We'll show you how Generative AI works hand-in-hand with human agents, streamlining tasks and ensuring prompt responses around the clock, no matter the time zone.

The conversation provides an overview of Ivanti Neurons 2024.1 and highlights the new features and enhancements in various areas such as dashboard designer, platform updates, discovery updates, remote control updates, edge intelligence updates, app distribution updates, healing updates, and bots updates.

In our latest blog, we delve into the world of Software-as-a-Service (SaaS) IT Operations Management (ITOM) and its transformative impact on businesses. Learn how cloud-based platforms enhance communication, reduce downtime, and boost operational efficiency. Uncover the challenges faced in managing diverse technologies and ensuring security, and explore how next-gen technologies like AI, IoT, and DevOps are revolutionizing ITOM. Don't miss out on this opportunity to stay ahead in the dynamic landscape of IT operations!

Gen AI can save IT teams valuable time and effort, with text summarization and writing capabilities able to analyze interactions with end users and write up resolutions automatically.

Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

Josh from Ivanti Wavelink guides us through the use of forms within the Velocity platform. He shows us how to initiate the demo and use the pre-shift checklist for forklift inspections. He also highlights how digitized forms can streamline workflows, facilitate data analysis, and enhance existing WMS processes, ultimately boosting efficiency.#IvantiWavelink #VelocityPlatform #Forms #WorkflowEfficiency #DataAnalysis.