Operations | Monitoring | ITSM | DevOps | Cloud

Last month, the Singapore bank DBS experienced a 10-hour outage of its digital services. Not only was it massively disruptive to customers, but it caused the bank’s stock to lose 1.4% of its value in a single day. And it’s not the first time DBS has had to deal with the fallout of an IT snafu; in November 2021, Singapore’s finance regulatory body imposed significant additional capital requirements on the bank after its digital banking services were disrupted for two days.

Azure Storage is a cloud-based storage solution offered by Microsoft as part of the Azure suite of services. It is used for storing data objects such as blobs, files, tables, and queues. Azure Storage offers high scalability and availability with an accessible pay-as-you-go model that makes it an ideal choice for businesses of all sizes. In today’s digital age, data has become the most valuable asset for any business.

Learning from incidents has become something of a hot topic within the software industry, and for good reason. Analyzing mistakes and mishaps can help organizations avoid similar issues in the future, leading to improved operations and increased safety. But too often we treat learning from incidents as the end goal, rather than a means to achieving greater business success. The goal is not for our organisations to learn from incidents: it’s for them to be better, more successful businesses.

User management poses a significant challenge to business and IT teams alike. Privacy and compliance regulations necessitate restricted access to critical production environments along with any IT tools used within the organization. When personnel transition to new roles, organizations, or departments that no longer require access to production environments, it is imperative that business and IT teams swiftly remove their permissions to avoid any issues that could arise during audits.

Although some organizations may hesitate to publicly announce when they have an incident — afraid that acknowledging outages will scare customers away — the opposite is often true. When you proactively communicate with your customers, even during bad times, you have the opportunity to not only build trust but also buy grace during the incident.

Yesterday we launched the third iteration of cloudsmith.com.