Operations | Monitoring | ITSM | DevOps | Cloud

How available is your website, service, or platform? What must you monitor and measure to ensure availability? How do you translate uptime into availability? This chart has numbers that every Site Reliability Engineer (SRE) should know. Below the chart, you will find answers to commonly asked questions about SRE and associated metrics.

In most cases, when users start to access and use a new application or a new release, app performs pretty well. As the user base grows and usage increases, the app can outgrow its infrastructure. Users can start experiencing a dip in performance. Latency increases, bandwidth and memory get exhausted quickly, and some code architectures start to fail because they do not scale well with the increased amount of users.

AWS tags are a bit like flossing your teeth every day — or getting eight hours of sleep a night. Everyone agrees they’re good habits that will make life easier down the road. But sometimes life gets in the way, and those habits fall a little short. Most teams set out with the intention to tag their infrastructure, but in our experience, it’s rare that companies have a perfect, thorough AWS tagging strategy.

When I asked Charlie for permission to attend this year’s AICon (virtual, natch) I thought it would be a shoo-in; learning’s part of my OKRs after all. But he never makes things easy and his ‘yes’ came with a caveat that’s typical when dealing with him. This time, he claimed he didn’t have the budget for the ticket (a likely story!) and I’d have to find another way to get one.

That's a wrap! We hosted "WTF is Incident Management" on May 12, 2021. We invited four very knowledgeable panelists to discuss how they define incident management, what changes they'd make if they could start again from scratch, how to manage team stress after an incident, and other subjects. Our panelists were: host Matt Stratton (Staff Developer Advocate at Pulumi), Emily Ruppe (Incident Commander at Twilio), Alina Anderson (Sr.

It’s so easy these days to set-up your own WiFi network. You order a router online, plug it into the electrical socket, define a password and you’re good to go. WiFi is fast, reliable and easy to use. But if you want to cover a wider area or connect hundreds of small devices it quickly becomes inefficient and expensive. Is the only way to go to your local mobile network operator and sign a contract? No! Thanks to open source technology, you can build your own LTE or 5G network.

The interconnected enterprise model is a natural response to the high frequency change that we are seeing across multiple industries. Today’s enterprises are now find themselves interconnected with a vast pool of cloud and SaaS providers as well as other business partners, which allows organisations to adapt more rapidly to changing market conditions and opportunities. But like any business model, this presents risks and challenges as well as its rewards…

The spring release of Puppet Enterprise is now available. Puppet continues to build out its flagship product to help organizations scale DevOps initiatives, meet compliance requirements, and deliver on cloud and hybrid initiatives. With this release, we’ve focused on delivering key enhancements to help boost productivity, giving organizations the ability to automate faster and more securely at scale.

Security is essential. It’s top of mind for organizations of all sizes and it’s certainly a top priority for Puppet. The latest release of Puppet Enterprise 2021.1 now offers support for SAML 2.0 providing a more secure and efficient authentication path for our customers to access their Puppet environments, applications and tooling.