Operations | Monitoring | ITSM | DevOps | Cloud

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down. Once the incidents are resolved in Site24x7, their associated tickets are automatically closed in ServiceDesk Plus.

ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.

Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.

Week 2 at Knowledge 2020 covered a lot of ground—from Marcus Torres’ CreatorCon keynote to eye-opening sessions from customers, including Chevron (with an ITSM turnaround tale) and Under Armour (with a PPM success story). Here are just a handful of the week’s highlights.

By: Martin Black - Head of ITSM Centre of Excellence, Veolia and Antoine Castex, Principal Cloud Solution Architect, Veolia At Veolia one of the cornerstones of our business philosophy is sustainability.