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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

OnPage ConnectWise Manage Integration 3.0

OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who work with us to create better solutions. Many of their suggestions have been incorporated in to our latest release of the OnPage + ConnectWise Manage integration. OnPage+ConnectWise 3.0 !!!

Optimizing Your Instance with ServiceNow HealthScan

ServiceNow HealthScan quickly scans your instance and gives you recommendations on optimizing your instance and eliminating technical debt. With over a hundred best practice definitions, it provides interactive and filterable reports on security, usability, performance, manageability and upgradeability by ServiceNow product.

Business Chat Apps in 2018: Top Players and Adoption Plans

Even though email is ubiquitous in the workplace, and is undoubtedly a useful communication tool, using it can also pose some challenges. Email is prone to spam, it can be unnecessarily slow, and it’s easy for email recipients to be dropped from threads or excluded from conversations entirely — which can lead to missed connections and frustration.

Advanced analytics for ServiceDesk Plus' ticket history, projects, and knowledge base modules

We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules: Request transition history, Projects and Knowledge base management. Read on to see how this integration between ServiceDesk Plus and Analytics Plus gives enterprises better visibility into their help desk activity.

OnPage's Datto's Autotask PSA Integration Improves IT Workflows and Performance for MSPs

OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.