A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel accessibility, structured knowledge management, etc.

In this digital age, businesses of all sizes rely on technology to store, transmit, and process sensitive data. While the use of digital technology brings many benefits, it also comes with its own set of challenges, and one of the biggest ones is ensuring cybersecurity. The exponential increase in cybercrime has made it essential for companies to prioritize security while working with digital technologies.

In the not-too-distant past, banking relationships could last decades—even lifetimes. But times have changed. Traditional banks face competition from a new breed of disruptors, such as global financial technology firms (fintechs), challenger banks, and neobanks. As in virtually every other industry, customer experience (CX) is now a major factor in the decision to stick with a bank or seek an alternative.

Amid the whirlwind of today's job market and ever-evolving economy, one critical key to an organization's success emerges: empowering employees with growth opportunities that both entice top talent and secure the future of your business. As millennials and Gen Z progressively make up more of the workforce, investing in their career growth has become crucial to the future health of any organization.

It’s an exciting time to be a service provider. The shift in enterprise digital buying preferences to everything as a service has opened vast opportunities to strengthen customer relationships and create new revenue streams in such things as robotics, autonomous fleets, analytics, drone-based inspection, and remote telemetry. A connected ecosystem can help you seize these opportunities, accelerate innovation, and grow revenue while reducing the cost to serve.

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.

Since we launched Finance and Supply Chain Workflows in May, I've had a lot of conversations with ServiceNow customers. They want to know how we're applying the Now Platform to address the challenges their business stakeholders have been facing across the source-to-pay process.

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.