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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Zendesk: Optimizing performance and capacity with APM and Trace Search

Oct 4, 2018 By Datadog In Datadog

Daniel Rieder, Senior Manager of Zendesk's Performance and Capacity Planning team, uses Datadog's Trace Search & Analytics to optimize capacity usage in Zendesk's hybrid infrastructure.

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Datadog

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ServiceDesk Plus (Cloud) Masterclass - Extensions and reports

Oct 1, 2018 By ManageEngine In ManageEngine

Learn how to create custom functions for quicker resolution times, integrate with third-party applications, measure service desk performance, and identify gaps in service delivery.

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ManageEngine

Helpdesk

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How Open Work is Changing Teams Inside and Outside of Atlassian

Sep 24, 2018 By Atlassian In Atlassian

The new, simpler, and faster Jira Software allows you to plan, prioritize, and manage projects.

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Atlassian

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ServiceDesk Plus (Cloud) Masterclass - Enterprise service management

Sep 20, 2018 By ManageEngine In ManageEngine

Learn how to create and instantly deploy multiple service desk instances for all your supporting business functions, including HR and facilities, from a central portal.

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ManageEngine

Helpdesk

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What Is AMPS Anyway? A Guide for Plugin Developers

Sep 14, 2018 By Atlassian In Atlassian

Have you ever used the Atlassian Plugin SDK and wondered what that AMPS thing was? Or maybe you just wanted to learn more about the magic behind the scenes when you use atlas-run? In this talk, Mellisa Paisley will enlighten you about this important tool and how you can use it to your advantage.

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Atlassian

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Jira Software Server 8.0 and Beyond

Sep 13, 2018 By Atlassian In Atlassian

Jira Software 8.0, the next platform release, will be coming soon to both Server and Data Center! Come and learn more about what's planned for the release, and how to update your app for 8.0. Additionally, get a sneak peek of where future feature releases after 8.0 are headed.

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Atlassian

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Work from anywhere with Jira Cloud for mobile

Sep 12, 2018 By Jake Brereton In Atlassian

Jira Software, historically, has been known as a desktop tool for software teams to plan, track, and release great products. Our team has been hard at work since we released our first version of Jira Cloud for iPhone to release features and functionality that make working across all mobile operating systems and desktop as seamless as possible for our users, allowing work to move forward from anywhere.

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Unlocking New Opportunities With Jira Service Desk Cloud

Sep 7, 2018 By Atlassian In Atlassian

In this talk, Amaresh Ray will deep dive into what it takes to build for JSD, including new functionality like the Asset API and customer portal, and other features that are peeking over the horizon.

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Atlassian

Helpdesk

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Deep Dive Into Automation: Scaling Jira Service Desk

Sep 5, 2018 By Atlassian In Atlassian

We believe in a simple motto - automate everything that can be automated and streamline everything that can't. Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster.

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Atlassian

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State of the Union: Unveiling What's New in Cloud, Jira, Confluence, Bitbucket and Platform

Sep 4, 2018 By Atlassian In Atlassian

Join us to hear how you can use Atlassian Cloud to drive teamwork at a global scale. We’ll share groundbreaking updates across our cloud products and the latest platform capabilities. If you want an exclusive sneak-peek at the new and improved Jira, this a can’t-miss session!

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Atlassian

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Operations | Monitoring | ITSM | DevOps | Cloud

Zendesk: Optimizing performance and capacity with APM and Trace Search

ServiceDesk Plus (Cloud) Masterclass - Extensions and reports

How Open Work is Changing Teams Inside and Outside of Atlassian

ServiceDesk Plus (Cloud) Masterclass - Enterprise service management

What Is AMPS Anyway? A Guide for Plugin Developers

Jira Software Server 8.0 and Beyond

Work from anywhere with Jira Cloud for mobile

Unlocking New Opportunities With Jira Service Desk Cloud

Deep Dive Into Automation: Scaling Jira Service Desk

State of the Union: Unveiling What's New in Cloud, Jira, Confluence, Bitbucket and Platform

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