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More and more organizations are embracing digital evolution to improve processes and increase productivity. The Environment Protection Authority (EPA) Victoria, a state government agency in Australia, is one such organization. EPA Victoria embarked on a large-scale digital transformation journey three years ago to reinvent its operations, its interactions with the public, and its approach to environmental protection in the state of Victoria.
What are shared services? How does a shared service business model work? In this article, we will be breaking down everything you need to know about shared services. Are you trying to build a request-centric operations model that places an emphasis on simplified customer experience? We will be exploring the key benefits of adopting a shared services model. There has never been a better time to start exploring the consolidation of business operations.
This week marks one year since ServiceNow sent employees home to shelter in place. During that year, the world changed and the demands and expectations of our customers forever changed with it. I’m proud that ServiceNow was there to help our customers survive and thrive.
The COVID-19 pandemic accelerated digital transformation, forcing companies to adjust how and where they work. With today’s introduction of the Now Platform Quebec release, ServiceNow is delivering new innovations to help businesses power through the pandemic and thrive in the new era of distributed work.
The world of work looks vastly different than it did one year ago. Where we work and how we work have been decoupled and many of these changes are here to stay. Creating a great employee experience has become a key competitive differentiator and extends beyond HR into legal, workplace services, and more.
Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.
