Operations | Monitoring | ITSM | DevOps | Cloud

Every executive follows trends in their industry to keep tabs on competitors. There’s often equal value in applying insights from innovators in other sectors. Knowledge 2021 attendees can do both. Presentations from companies in five major industries—manufacturing, financial services, healthcare, telecom, and government—will show digital transformation trends in each sector.

Modern enterprises must work to ensure their organization is focused on making employees feel heard and valued, and a key way to do this is through strong IT service management. We’ve said it before, but it bears repeating—today’s employees expect a similar service experience in the workplace that they encounter in their daily lives.

Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.

Customers expect products and services to work. When they don’t, customers want fast, permanent solutions. But delivering against that expectation is easier said than done. Multiple barriers stand in the way of your organization delivering the seamless experiences customers expect. Let’s explore five ways to improve customer service.

Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.

At the start of our enterprise cost containment series, Leon examined what cost containment is and why IT pros should care. Basically, you should care how your projects and work affect the business’s bottom line and should understand enough about it that you can communicate effectively with management. Even though you may not think about the business in this way most of the time, it directly affects your job.

The insurance sector is incredibly competitive and tightly regulated, so being able to provide great customer service is vital to success. And having the right technology is imperative to delivering quality service. At Covéa Insurance, the UK arm of France’s top mutual insurance group, we provide commercial, motor, high-net worth, property, pet, and protection insurance to more than 2 million customers.

The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.