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Helpdesk

The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Exciting news about ServiceDesk Plus' IT asset management module

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.

SolarWinds Lab Episode #78: Migrating From Ticketing to Full Service

While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.