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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
Advancing Autotask With Incident Alert Management Platforms
For MSPs, Datto’s Autotask PSA provides a powerful system, offering ticketing and project management capabilities. Though Autotask is an essential solution tool for MSPs and their teams, it becomes even better with an incident alert management platform integration. Now, if you’re curious to know how Autotask’s integration with incident alert management platforms work, you’re in luck!
The changing role of ITSM in 2019: The five-point cheat sheet to ace digital transformation.
Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.
GrooveHQ: Online Customer Support at its Best
Businesses all over the world, especially small ones, always struggle with support software. With limited resources, it becomes difficult for them to manage different types of emails and they end up with more work than they can handle. The lack of proper support software has many negatives with companies not being able to cope up with the entire workload. This is one of the main reasons why there is so much demand for online tools like Groove.
Introduction to Configuration Management Database (CMDB) in ServiceDesk Plus Cloud
The CMDB allows service desk teams to define CIs specific to the organization and track their relationship.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.
Build a More Effective Service Desk
Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of ticket resolution.
IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.
Incident management in ServiceDesk Plus
Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.