Operations | Monitoring | ITSM | DevOps | Cloud

Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal

In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.

The state of cloud and AI in 2026

Over the past decade, cloud computing has evolved from an emerging technology into the foundation of modern digital infrastructure. However, the latest industry research shows that the industry has now crossed a critical threshold. The conversation is no longer about whether to adopt cloud, cloud-native technologies, or AI. Instead, it has shifted toward operational efficiency, economic predictability, and infrastructure at scale.

How to Prevent AI Agents From Deleting Production Data

There’s a new question teams are asking. How can we prevent AI agents from deleting production. When Cursor deleted PocketOS’s entire production database in nine seconds, the agent wasn’t malfunctioning. It had full technical capability, but it was inferring operational authority from static code rather than live environment state. That gap between capability and context is the root cause. This article breaks down exactly how that happens, and what runtime visibility does to stop it.

New enhancements to PagerDuty's SRE Agent: triage faster without waking a human

AI promise and AI capabilities often diverge, with developers often reporting much faster code production, but not enough change in how incidents are handled. When the rate of change is faster than ever, but the rate of recovery from incidents isn’t moving, developers wind up stuck in firefighting mode. And, when these systems fail, it’s costly. According to PagerDuty’s State of AI-First Operations, over a third of surveyed companies report losing $500K per hour of downtime.

Powering Autonomous IT with Edwin AI in ServiceNow Now Assist

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

The Role of AI Chatbots in Modern DevOps Incident Response

Modern DevOps environments demand speed, accuracy, and continuous availability, especially when incidents disrupt critical systems. As organizations scale their infrastructure, traditional response methods often struggle to keep pace with the volume and complexity of alerts. This is where intelligent AI chatbots for customer support are becoming essential, as they provide real-time conversational interfaces that connect teams to automated workflows, incident data, and resolution tools, much like the capabilities showcased in advanced enterprise conversational AI platforms.

How AI Video Tools Like Face Swap Are Expanding Creative Workflows

I have spent a lot of time looking at how businesses create content, and one thing has become very clear to me: video is no longer a separate creative format. It has become part of everyday communication. Marketing teams use video for campaigns. HR teams use it for training. Product teams use it for explainers. Founders use it for updates. Even internal documentation is becoming more visual.

Your Enterprise is Running AI. But Who is Governing It?

If you’ve been online in the last fortnight, you’ve probably seen ServiceNow’s “Kevin” memo, the fictional 2028 post-mortem about an enterprise where the AI agents won, the governance team was eliminated, and a single AI governance lead named Kevin spent two years filing risk assessments that were auto-resolved before anyone read them.

SmartAssist and SQL Analytics - AI-powered querying

SQL Analytics has always been one of my favourite SquaredUp features. That's not just because I can use raw SQL to achieve complex data transformations. The fact that I can run SQL queries over data from all sorts of sources — not just relational databases, gives incredible power and flexibility. The great news is that SQL Analytics now ships with our AI-driven SmartAssist technology.